Return Policy

We strive to achieve 100% customer satisfaction by providing top quality products. If you wish to return an item within 30 days of your purchase, you may do so and receive a refund of the purchase price. You must obtain a return authorization before any product is returned. A 20% restocking fee will be applied to all returns.  All returned items must be unused in original condition and original packaging. Personalized items may not be returned or exchanged. Packaging and shipping charges are not refundable.  Returns shipped C.O.D. or postage due will not be accepted.  If you return an item that qualified for free or reduced shipping, any shipping savings will be deducted from the refund amount. If you wish to return an item, please contact us by e-mail: returns@AMillerArt.com. Please provide us your name, order number, and the item you wish to return. We will then issue you an RMA number that must be written on the return shipping label. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.

Damages & Missing Items

If you have received an item that has been damaged or are missing items from your order, contact us by e-mail: damages@amillerart.com.com within 48 hours of receipt (no exceptions). Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as books are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time.

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

• If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

• If you do not receive a confirmation that your order has been cancelled, then we did not receive your request.  It is your responsibility to ensure that we receive your request to cancel your order.